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Saturday, November 17, 2018

Complaint: Sports Mixtures

Dear Cadbury's

There is an argument at the age of 38 and with several fillings and a few teeth missing, that I should have learnt my lesson and stopped eating sweets.

But stuff that.  Life is short and I love sugar.

And Sports Mixtures are one of my favourite sweets - that and Tangfastics, I find hard to go a day without one.  Or two.  Or three.  And I wonder why I'm fat.

Anyway, before I bore you rigid about my new weight-loss plan that will never work, I would like to make a complaint about Sports Mixtures.

Normally they are awesome -80% of the time, the pack is fresh, squidgy and fruity.

But occasionally, around 20% of the time and this is not a new thing, they are really hard, ugly and dry...a bit like me on a Monday.

Why is this?  This has been happening for years - since Lions used to produce them.  It is like some packs get freshly made sweets, and others get dry sweets that have been left on the side for weeks.

I should have kept the most recent packet that this happened with, but am happy to inform you when it next happens - it happens roughly one in every 5 packs.  Maybe a little less frequent.

I hope you can find out why this is happening, and fix it.

Kind regards
James

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Dear James Winfield,

Thanks for getting in touch with us; we want our consumers to always enjoy our products. Please be assured that any changes to products are implemented only after very thorough research and evaluation, and we are sorry that on this occasion you are disappointed.

We have made a small change to the proportions of the ingredients we use in our Sports Mix sweets; the new blend of ingredients also means that our Sports Mix sweets will have a softer texture, something that we know from feedback, our customers would prefer, while still having the same great taste.

Again, we are sorry that the change to the product does not suit your taste, and please be assured that your comments have been duly noted, and will be shared with the relevant colleagues.

Kind regards,

Consumer Relations Team

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Not even a voucher for a new pack.