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Wednesday, September 05, 2018

Complaint: TFL - Various

The first of my complaints this year to TFL - on a broad range of subjects.

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Dear Sir/Madam

I don't know where to start with this complaint.  How about GRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZR RGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZR RZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZR RZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZ RRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRR ZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZ RRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZ RRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZR RZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZR RZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZ RRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRRGRRZRRZRRZRRZRRZRRZRRZRRZRR?

Yes, that was what awoke me on both a Saturday and a Sunday morning - early - very early in the mornings, back in September.

I live close to Rayner's Lane tube station, with my bedroom facing onto the Piccadilly line.  I quite like being able to see tube trains go past - for some bizarre reason this marginally excites me and I sometimes like to wave at the passengers as they go by.

However my view has been spoiled, as all of the trees and bushes at the back have either been chopped down or completely stripped bare.  I now have an embankment of rubbish to look at with a load of chopped tree branches.  I can understand cutting back trees next to a tube line - but completely removing all foilage?  This is quite disgraceful - let alone the noise disturbance.

Then we had October.  Almost every day it seemed as though there were significant delays on the Metropolitan line.  A couple of mornings I couldn't even get into work - nearly every morning I was late to work - and quite often late home.  Yes, you did refund some delayed journeys - but others you didn't.  Maybe some delays were out of your control, but most of the time it seemed to be due to signal failures - why did these keep happening?  What are you doing to ensure that these stop occurring?  I believe that I am correct in saying that all signalling on the Metropolitan line is due to be replaced by 2022 - but does this mean 4-5 years of regular signal failures for myself and other passengers?

Then we had some snow the other Sunday.  Not a huge amount of snow, but enough to wipe out both the Metropolitan and Piccadilly line for pretty much the whole day.  Why did this happen?  Why was there no testing done to ensure this kind of failure wouldn't happen?  What has been done to ensure this doesn't happen next time it snows?  Am I safe to go work in central London next time snow is due?

Also the information provided on the website/twitter was dreadful.  Why couldn't we have been advised of the likely timescale of it being out?  And why were anti-economic messages put out advising people not to travel?

Speaking of going against the economy, and the UK in general, I was absolutely appalled to see advertising for RT.  Russia Today, is a Kremlin-funded (if not Kremlin-run) outfit that wants to subvert our democracy and turn all western countries such as our own into unstable, poorer countries.  They have put out reems of outright lies both about what has happened in this country, and across the world.  This is pretty much the equivalent of advertising for the Nazi Party on the tube in 1940...that didn't happen did it?  So why allow our enemy of RT to advertise?  Please seriously reconsider the impact on the country of RT - as this will impact on the income from fares too.

And finally, do you realise that removing Uber's license will mean more people get illegal taxis back from nightclubs?  Is that what you want?  Uber makes many people feel safe on their journey home.  Plus it is safer for taxi drivers themselves as they are not going to get robbed.  Not only an anti-economic decision but an anti-safety decision.  But one assumes the socialist mayor and trade unions are running the show on this.

I appreciate that my complaint is multi-faceted, but I do expect some kind of responses to the questions that I have posed.

Running the transport network for the best city in the world cannot be easy.  There are a lot of things that you get right, and 90% of the time, the service is excellent.  There are great improvements being made, and these are all appreciated.

One more thing - any chance of electronic boards at Rayner's Lane to see when the next tube is due?

Kindish regards
James

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Dear Mr Winfield

Thanks for your feedback form about your complaints.

I’m extremely sorry to read about the experiences you’ve come across.

I’m sorry to read there have been changes to your view of the tubes from your window.

With regards to delays, as a commuter myself, I can appreciate the frustration and inconvenience caused especially as you rely on the service to travel and punctuality is of essence.

We try our best to run all of our trains to schedule. However, on a network with services as frequent as ours even small delays can cause further disruption to customers down the line.

Having said this, your satisfaction is our utmost concern. Also we want our customers to have a good experience with their journeys on the Underground.

When there is severe weather, for customer safety changes need to be made based on investigation from Train Operating Managers, this is why there were delays and cancellations on the lines.

With regards to your comments on RT, Uber license and information board at Rayners Lane station, I’ve forwarded this so it can be looked into. I can assure you that it’ll be taken seriously as they will investigate it. They’ll also put measures in place to resolve the problem.

I’m grateful that you brought this matter to our attention; we use feedback from customers to ensure that we can consistently develop the services across our network. I also wish you a more pleasant journey on our services.

I would like to again apologise for the inconvenience caused.

Thanks again for contacting us. If there is anything else we can help you with, please reply to this email. Alternatively, you can call us on 0343 222 1234 and we'll be happy to help you.

Kind regards

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Customer Service Adviser
Transport for London Customer Services

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A fairly pointless response.

However - behold the electronic information boards at Rayners Lane:


I'm taking credit.