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Saturday, February 17, 2018

Complaint - Brexit Costing Me Another £1 A Month - OFFICIAL!

I received an invoice last month from my hosting company for £5.99 instead of the usual £4.99.  Cue an e-mail:

Hello

I noticed that you are trying to charge me £5.99 for hosting this month, instead of the usual £4.99.

Please can you correct your invoice and ensure the correct amount of £4.99 is charged.

Kind regards
James

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Hi James,

Thank you for contacting us on the matter and apologies for the delay in my reply.

I'm afraid the price of £5.99 is the correct amount of the hosting package as we have increased our hosting package's prices by 20% and we have notified all of our customers about this change via email.

Since 2003 we have offered the same great service without any price adjustments. Over those 14 years we have absorbed the cost of inflation rather that passing the cost on to our customers.  Due to the effects of inflation and a weaker pound, our hosting is now cheaper in real terms than it ever has been. We need to make a one-off adjustment to address this so that we can keep offering the same excellent standards of service and continue investing in our infrastructure, improving reliability, performance and features.

Please let me know if you require any further assistance as we would be more than happy to help!

Best regards,

Technical Support.

******

Hi

So basically my hosting costs have gone up 20% due to Brexit?

Also I was not advised of the increased cost.

Regards

James

******

Hi James,

I have just double-checked and our system should have sent an email to you entitled 'Important news about your hosting' on the 08/12/2017.

I fully understand how troubling this can be for you, however, we promise to not let you down as your hosting provider!

Best regards,

Technical Support.

******

Hi

I've just done a search of my e-mails and cannot find it.  Anyway, I'm more annoyed that Brexit is yet again costing me money - I dread to think what you think of the UK over there in Hungary...then again your leader is hardly a saint!  I'm guessing Hungary from your name, apologies if I am wrong.

All the best

James

******

Hi James,

My apologies for the email being lost!

I fully understand how troubling this can be and how Brexit has caused you a loss in money. I'm afraid, I am not from Hungary, however, no worries!

I hope you have a fabulous weekend and please drop me a line if you require further assistance!

Best regards,

Technical Support.


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Proof that Brexit is costing me yet more money.