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Sunday, April 30, 2017

Complaint: Goodbye Ocado

So last year I moved away from using Sainsbury's for a bit, as you may have seen on my earlier complaints.  And used Ocado - until they let me down.

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Good afternoon

The number one priority for me on a food order, is that the chicken breasts last all week for my chicken salad. Or at least until Wednesday/Thursday of the week - my delivery date being Saturday.

It is why I dumped my true love, Sainsbury's, and started flirting with yourselves. In fact, I dipped my metaphorical willy everywhere, I even tried Asda.

So imagine my sadness when I received chicken breasts this week, with a best before date of 30th May.

And the last time I had a delivery from yourselves, the chicken just had 3 days to eat it.

I am going to have to go crawl back to Sainsbury's.

We've had some good times together, but you are not the one for me. Please can you also cancel my delivery pass. Though do keep your door open - we might have a little dalliance at some point as you do supply a wider range of fish.

All the best
James

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Hello James,

Thank you for your email.

Oh no! Don't break my heart saying that I'm not the one. :(

I promise you that instead of crawling back to Sainsbuty's I can make your life easier and more enjoyable.

Bearing in mind that all the fresh produce I deliver never sit on my shelves as I receive them on a daily basis, from my supplier into my warehouse and straight into your fridge, I always have a product "life" on the webshop as my colleague previously mentioned which should make shopping and planning your meals easier.

Now, if you choose to give me another chance I will teach you a trick which will make our relationship a long lasting and enjoyable one. :)

Having a Smart Pass membership you should take advantage of the benefits and have 2 small orders every week to make the most of our fresh produce.

With that in mind I can offer you a 3month free trial Smart Pass and a £6.99 fee after that, but if you still think that our relationship is not worth it you can cancel the membership just before those 3 months will end.

Looking forward for hearing from you if you would like to give me another chance.

Your one and only dalliance buddy. :)

Kind regards,

Ocado Customer Service Team