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Thursday, May 12, 2016

Supermarket Slut

I got a bit pissed off with Sainsbury's regularly sending me short-dated chicken which is useless when you want to make salads Monday to Friday, so at the beginning of the year, I decided that I would whore myself out and try other supermarkets.

I started with those I feared most - and of course, skipped those that I fear such as Iceland.  They had to do online delivery too.

Asda was the first company that I tried online shopping with around 8 years ago.  They were that bad that I didn't use online shopping for about 5 years.  At the time I mainly ordered alcohol and both times they messed the order up - one time not even giving me any alcohol despite ordering a month's worth - and I drank a lot back then!

So this time they were first up.  And were ok.  I certainly won't be shopping with them in the future but I survived.

Tesco were actually quite a bit better than I expected.  I think the awful Tesco Express stores give a false impression of Tesco as a whole, and I do wonder if they are contributing to the decline of Tesco?

Morrison's are the northern supermarket and I normally quite like them - yet they finished bottom.

Ocado impressed, though I have used them before - by far the best product availability and a great range of fish.

Waitrose should have been the best, but I had to spend a minimum of £60 with them which is ridiculous for a single person.  I spent £100 but got £30 off.

Sainsbury's won, they are my favourites and have wonderful customer service - as the responses to my complaints hold up against.

Yet I am now shopping with Ocado.  For the greater range of fish.

Full results below.

Asda Tesco Morrison's Sainsbury's Waitrose Ocado
Website  Design/Ease Of Use 8 7 5 6 5 7
Product Choice/Availability 7 4 5 7 7 9
Special Offers 5 5 5 5 7 7
Competence Of Delivery 5 7 6 8 6 8
Customer Service 6 6 6 9 7 7
Product Delivery 3 5 7 9 9 8
Price 5 6 5 5 3 4
Fruit & Veg Sufficiently In Date 7 8 7 6 5 6
Fruit & Veg Quality 5 6 4 7 7 4
Meat Sufficiently In Date 7 9 7 5 6 6
Meat Quality 5 6 4 7 9 6
Other Food Quality 4 4 5 7 7 6
Total 67 73 66 81 78 78